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Refund and Return Policy


We at Global Engineering Company for Structural Metal Products strive to achieve customer satisfaction and ensure an excellent shopping experience. Therefore, we offer a refund policy and return processes to assist you in case of any issues or complete dissatisfaction with the purchased products.

General Terms:

The refund or return request should be made within [number of days] from the date of receiving the product.
The product must be returned in its original condition and in the same state as received, including all packaging, accessories, labels, and accompanying documents.
A valid receipt or proof of purchase confirming the transaction is required.
Refund Policy:

If you wish to receive a refund, the amount will be refunded through the same payment method used for the original purchase.
Please note that certain bank fees or processing charges may be deducted from the refunded amount according to the policy of the concerned bank or credit card company.

Return Policy:

If you wish to proceed with a return, the returned product will be received and examined by our specialized team.
If the product is confirmed to meet the return conditions, the paid amount will be refunded, or a replacement product will be provided according to your preference.


Please note that some products may have restrictions on refunds or returns according to local laws and regulations.
You need to contact our customer service team to initiate the refund or return process. Please provide order details, describe the reason, and any relevant additional information.
We value our relationship with you and aim to provide the best services. If you have any inquiries or need further assistance, please contact our customer service team, and they will be happy to help you.

We respect your rights as customers and strive to provide a comfortable and satisfying shopping experience. Thank you for choosing our company and placing your trust in our products.